Support & Returns
Last Updated: October 15, 2026
At Homie Mart, we want your experience to be simple from the moment you place your order through delivery and after-sales support.
If you need help with an order, delivery, return, refund, or product issue, our support team is here to assist.
Customer Support
For any questions regarding your order or our products, contact us at:
Email: contact@thehomiemart.com
When contacting us, please include your order number whenever possible so we can assist you faster.
Our support team can help with:
- Order questions
- Shipping and tracking
- Address issues
- Damaged products
- Incorrect items
- Missing items
- Returns
- Refunds
- Exchanges
- General product questions
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will try to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or has shipped.
Returns
Eligible products may be returned in accordance with our Refund & Returns Policy.
Returned items should generally be:
- Unused
- In original condition
- In original packaging
- Complete with all included accessories or components
- Accompanied by proof of purchase or an order number
Please contact us before sending any product back.
Do not return an item without receiving return instructions from our support team.
How to Request a Return
Email us at:
Please include:
- Your full name
- Order number
- Product you want to return
- Reason for the return
- Photos if the item is damaged, defective, or incorrect
Once your request has been reviewed, we will provide the next steps.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, contact us as soon as possible.
Please send:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A short description of the issue
Please keep the original packaging until your request has been reviewed.
Depending on the situation, we may offer a replacement, exchange, partial refund, full refund, or another appropriate resolution.
Refunds
Once an eligible returned item is received and inspected, approved refunds will generally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Original shipping costs may be non-refundable unless the return is due to an error on our part or otherwise required by law.
Exchanges
If you would like to exchange an eligible product, contact us at:
Exchanges are subject to product and variant availability.
If the requested replacement is unavailable, we may offer another available product or a refund where applicable.
Non-Returnable Items
Certain products may not qualify for return, including where applicable:
- Personalized or customized products
- Final sale items
- Products damaged after delivery through misuse
- Products returned outside the applicable return period
- Items missing original packaging or components
- Products that cannot be returned for hygiene or safety reasons
Any specific return restrictions may also be listed on the product page.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to:
- A damaged product
- A defective product
- An incorrect product
- An error made by Homie Mart
We recommend using a trackable shipping service when returning an item.
Lost or Delayed Orders
If your tracking information has not updated for an extended period or you believe your package may be lost, contact:
We will review the available tracking information and, where appropriate, work with the carrier to investigate.
Before Contacting Support
For faster assistance, please have the following ready:
- Order number
- Email used to place the order
- Product name
- Photos where relevant
- Short description of the issue
Providing complete information helps us review your request more efficiently.
Contact Homie Mart
For support, returns, refunds, exchanges, or order-related questions:
Homie Mart
Email: contact@thehomiemart.com
Address:
1500 N Grant St, Ste R
Denver, CO 80203
United States