Last Updated: October 15, 2026

At Homie Mart, we want you to be satisfied with your purchase. This Refund & Returns Policy explains how returns, exchanges, damaged items, cancellations, and refunds are handled.

Please review this policy before placing your order.

1. Return Eligibility

We may accept eligible returns subject to the conditions outlined in this policy.

To qualify for a return, the item should generally be:

  • Unused
  • Unworn, where applicable
  • Unwashed
  • In its original condition
  • In its original packaging
  • Returned with any included accessories, labels, or components
  • Accompanied by proof of purchase or your order number

Items that show signs of use, damage, misuse, alteration, or improper handling may not qualify for a return.

2. Return Window

Return requests should be submitted within the return period stated on our website, product page, or order documentation.

The return period begins from the date the order is delivered.

If no specific return period is displayed for a product, please contact us at contact@thehomiemart.com before returning the item so we can confirm eligibility.

3. How to Request a Return

To request a return, contact:

contact@thehomiemart.com

Please include:

  • Your full name
  • Order number
  • Product you wish to return
  • Reason for the return
  • Photos, where relevant

Please do not send an item back without first contacting us.

Once your return request has been reviewed, we may provide return instructions and the applicable return address.

4. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise eligible for a Homie Mart-covered return, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return is due to an error on our part.

We recommend using a trackable shipping method for returns.

Homie Mart cannot be responsible for returned packages that are lost before reaching the designated return location.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing components
  • Significantly different from what you ordered

please contact us as soon as possible at contact@thehomiemart.com.

Include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief explanation of the issue

Please keep the original product and packaging until your request has been reviewed.

Depending on the circumstances, we may offer:

  • A replacement
  • An exchange
  • A partial refund
  • A full refund
  • Another appropriate resolution

6. Non-Returnable Items

Certain products may not be eligible for return, including where applicable:

  • Personalized or custom-made items
  • Items marked final sale
  • Items damaged after delivery through misuse
  • Items returned outside the applicable return period
  • Items missing original packaging or components
  • Items that cannot be resold for hygiene or safety reasons
  • Gift cards, where applicable

Any product-specific return restrictions will be disclosed where applicable.

7. Refunds

Once your returned item is received and inspected, we will determine whether the return qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your:

  • Bank
  • Card issuer
  • Payment provider

Processing times after a refund is issued are outside Homie Mart’s direct control.

8. Partial Refunds

A partial refund may be issued where appropriate, including situations where:

  • An item has minor signs of use
  • Packaging is missing or damaged
  • Components are missing
  • The product has been returned in a condition different from how it was delivered

Any deduction will be determined based on the condition of the returned item and applicable law.

9. Exchanges

If exchanges are available, eligibility may depend on:

  • Product availability
  • Item condition
  • Variant availability
  • The reason for the exchange

To request an exchange, contact contact@thehomiemart.com before returning your item.

If the requested replacement is unavailable, we may offer a refund or another available option.

10. Cancellations

If you need to cancel an order, contact us as soon as possible at:

contact@thehomiemart.com

We will try to accommodate cancellation requests where possible.

However, we cannot guarantee cancellation once an order:

  • Has entered processing
  • Has been packed
  • Has been assigned to a carrier
  • Has already shipped

If the order has already shipped, you may need to follow the normal return process after delivery.

11. Refused or Undeliverable Orders

If an order is returned to us because:

  • The customer refused delivery
  • An incorrect address was provided
  • The delivery could not be completed
  • The shipment was not collected

the customer may be responsible for shipping or reshipping costs where permitted by law.

Any refund may be adjusted to account for applicable shipping costs.

12. Refunds for Lost Packages

If a package appears to be lost in transit, please contact us at contact@thehomiemart.com.

We may first investigate the shipment with the carrier before issuing a replacement or refund.

The final resolution may depend on the carrier’s investigation, tracking information, and the circumstances of the shipment.

13. Promotional and Sale Items

Products purchased using a promotional offer or discount remain subject to this policy unless specifically marked otherwise.

Items marked Final Sale may not be eligible for return or refund except where required by law.

14. Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact us before initiating a chargeback or payment dispute.

We will make reasonable efforts to review and resolve legitimate order concerns.

Submitting a fraudulent chargeback or intentionally misrepresenting an order may result in restrictions on future purchases.

15. Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived under applicable law.

Where local consumer protection laws provide greater rights, those rights will apply.

16. Policy Updates

We may update this Refund & Returns Policy from time to time.

Any revised version will be posted on this page with an updated Last Updated date.

17. Contact Us

For return, exchange, refund, cancellation, or damaged-item questions, contact:

Homie Mart

Email: contact@thehomiemart.com

Address:
1500 N Grant St, Ste R
Denver, CO 80203
United States